Privacy Policy

At Rockwin Casino, we highly value the trust and loyalty of our players. Protecting your personal data is one of our top priorities, and we are committed to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your information, ensuring transparency at every step. We encourage you to read this policy carefully so you can make informed decisions about your gaming experience with us.

Data Processing

This Privacy Policy outlines how Rockwin Casino complies with gambling regulations, including the processing of personal data. Such processing is necessary for providing access to our games and services.

Rockwin Casino is operated by Dama N.V., a company registered in Curaçao, with its wholly owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. is licensed and regulated by Antillephone N.V.

By using Rockwin Casino, you agree to the terms of this Privacy Policy. As updates may occur, we recommend checking this page periodically. Continued use of our services implies acceptance of any changes.

Collection of Information

When you interact with Rockwin Casino, we may collect various types of personal information, including:

  • Registration and Communication Data: Information provided during account creation or later communication, such as name, contact details, and identification documents.
  • Interaction Records: Logs of conversations via email, live chat, or other channels.
  • Transaction and Usage Data: Details of deposits, withdrawals, wagers, and website activity.
  • Compliance Documentation: Verification documents required for KYC checks and regulatory compliance.

Usage of Information

We use collected information for purposes such as:

  • Processing deposits, withdrawals, and wagers.
  • Providing access to games and support services.
  • Conducting verification and compliance checks.
  • Sending promotional content, only with your explicit consent.
  • Ensuring compliance with anti-money laundering (AML) laws.
  • Detecting and preventing fraudulent or suspicious activities.
  • Research and analysis to enhance our services.

Marketing Communications

If you give your consent, Rockwin Casino may use your data to send promotional offers and updates about our products and services. You can manage or opt out of these communications at any time through your account settings or by contacting our support team.

Disclosure of Information

Your data is never sold or rented. However, it may be shared under the following circumstances:

  • Within Our Group: To streamline service delivery.
  • With Trusted Partners: To comply with operational and regulatory requirements.
  • With Third-Party Providers: For tasks such as payment processing and identity verification.

All disclosures are subject to strict confidentiality agreements to ensure your data remains secure.

Data Security and Retention

Rockwin Casino uses advanced security measures to safeguard your personal data and comply with all legal requirements. Data is retained only as long as necessary to meet regulatory obligations, including a minimum of five years following account closure in accordance with AML regulations.

Cookies and Tracking

To improve your experience, Rockwin Casino uses cookies and similar technologies. These tools help us analyze traffic, enhance site functionality, and tailor promotions. You may adjust cookie preferences through your browser settings, but some features may not function properly if cookies are disabled.

Your Rights and Contact Information

As a player, you have the right to:

  • Access the personal data we hold about you.
  • Correct or update your information.
  • Request deletion of your personal data (where legally permissible).
  • Object to the processing of your information for marketing purposes.

For requests or concerns, please contact our Data Protection Officer (DPO) by email. Under GDPR, you may also file a complaint with your local data protection authority.

Rockwin Casino is committed to protecting your privacy while ensuring a safe, fair, and responsible gaming environment. If you need assistance regarding your personal data, please reach out to us at any time.